I believe that you inspire the treatment you get from others by the way you carry yourself. If you believe that you are good, kind and confident people will treat you as such. I'm concerned that my spirits sunken so low that I am inciting abuse from the barristas a Starbucks.
I go to Starbucks twice at day. In the morning at 10:30 a.m. and I get a tea. In the afternoon, about 3:30 I get my half-sweet, non-fat chai latte. You can set your clocks by me. In the two years that I have frequented the Bucks I have been a very loyal customer and befriended many of the barristas. I see them twice a day. It's usually a very jovial and pleasant break from my day.
So imagine my shock and horror when making my afternoon order on Wednesday I got my head ripped off by a newbie barrista. Maybe he was having a bad day but holy crap. I order my chai and crankiness ensues:
Chelsea: Hi! Can I have a tall, non-fat, half-sweet Chai latte?
Cranky Barrista: (eyeroll) It's naturally sweetened. We can't half-sweeten it.
Chelsea: Okay. (pause) What I'm asking for is a half pump of the syrup.
Cranky Barrista: Then you should say HALF PUMP. (puts hands on hips) THAT'S how you call it.
Chelsea: I'm sorry. I thought I was saying it right. That's how I order it all the time.
Chelsea's Collegue: (interjecting) Yeah, she orders it EVERY DAY.
Cranky Barrista: Well, it's a HALF PUMP. (loudly turns to other baristas) We can't half sweeten a drink. It's called a half-pump.
(The other barristas look at him like he's just won first prize in the jackass of the year award)
Chelsea: Can you make my drink for me?
When I got to the drink pick-up area the other barristas apologized to me as my colleauge and I vented about how rude he was. You just cannot imagine the tone he used with me. I don't know what crawled up his ass a barrista camp, but what ever happened to the customer is always right? I worked retail for 5 years and no matter how right or wrong people were about ordering or asking for things, I was always polite and got them what they wanted without scolding them like a child.
Did the guy actually think I was asking for him to break out his chemistry set and remove half the sugar from the syrup? Seriously.
I did go back to the Bucks today for my morning tea (he wasn't working) and one of the barristas teased me when I ordered "It's naturally sweetened!", but I didn't go back for my chai in the afternoon. If an organization is going to pride itself on offering drinks with all kinds of variables, then they'd best train their staff to actually offer those variables without an small tradegy ensuing.
I'll just make sure to avoid ordering any time Capitan Particular is working the cash.
Today's sing-a-long song: "Black Coffee" by Tricky
HRH